First Line IT Technician

What are we looking for? 

As a First Line IT Technician, you will play a critical role in supporting staff within the business in the use of their IT equipment. You will work within the IT team and support hardware, software and key systems including trouble shooting issues and deploying new systems and services.

The key duties of the role will include:

• Providing 1^st line technical support for company systems and user equipment, including laptops and smart phones
• Ordering of IT equipment
• Performing basic administrative support duties, as required, to meet specific operational objectives
• Following existing processes
• Resolving Basic IT issues on company devices such as laptops and desktops, mobile phones and other peripherals
• Purchasing, imaging and configuring new laptops, desktops, including software installation
• Providing first point of contact for the IT helpdesk
• Reviewing IT ticketing request via the IT helpdesk system
• Supporting IT projects as instructed by the Head of IT
• Using company helpdesk system within business support hours.

Who Are We?

At Futures, we support people and businesses to develop, grow and be the best they can be. Rated by Ofsted as Outstanding, all of our services are clear, enterprising and bespoke.​ We are leading a change in career support that focuses on the whole person not just the job applicant. There is more to life than just a career. So our mission is to be at the forefront of careers advice, skills and support that turn ambition into a successful career and fulfilling life.  At Futures, our company-wide values: underpin who we are and what we do and it is essential that all colleagues share these. 

• Have passion
• Do the right thing
• Make a difference

Join our team and help us make a difference to people’s lives.

What can we offer?

• Pension Plus Plan: Automatic enrolment into the People’s Pension scheme with 5% employer contribution and 3% employee contribution.
• Holidays: 25 days Annual leave + 8 Bank Holidays during first year of service increasing to 30 days after 5 years and 33 days after 10.
• Westfield Health insurance covering optical and dental appointments and 24/7 counselling and advice.
• Westfield Rewards: Access to special offers on goods and services from 450 leading online and high street retailers
• Holiday Plus: Opportunity to buy additional leave after a year’s service.
• Protection of Loss of No Claims Bonus/Excess Insurance Scheme: Designed to provide a measure of compensation for Loss of Bonus or payment of Excess,
• Flexible Working
• Travel Schemes: Schemes with Nottingham City Transport and Tram network to provide discounted rates for regular bus and tram travel

Futures is supportive of job share working arrangements wherever possible. If this were something you are interested in, we would encourage you to discuss this during the selection process.

Disability Confident

As a Disability Confident employer, we undertake to interview disabled people who meet the minimum essential criteria as detailed on the person specification. If you have a disability please make this known in your application

Job Reference: FUT30

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks prior and during employment.

Please submit your CV and a supporting statement which matches your skills to our Person Specification which you can find on our Job Description to recruitment@the-futures-group.com

Your supporting statement will be used for shortlisting so please ensure to attach this to your application!

Please also note that the entire recruitment process will be conducted digitally given the current restrictions arising from the COVID-19 situation.