Contract Manager (Norfolk & Suffolk) FTC March 2022

  • Salary: Grade: 4 starting at £31,059 rising to £34,812 pending annual satisfactory performance reviews
  • Hours: 37 hours per week
  • Closing Date: 6 December 2020 at 11:59 PM
  • Interview Date: 14 December 2020
  • Location: Norfolk & Suffolk

What are we looking for? 

Futures understands that there is more to life than just a career. Our mission is to inspire people of all ages to achieve their potential and in so doing, promote social mobility and support inclusive economic growth. Our aim is to be at the forefront of careers management, turning ambition into a successful, fulfilling life, for our customers and for our staff.

Our values are:

  • To Make a Difference
  • To Do the Right Thing
  • To Work with Passion

We are looking for a dynamic, influential and passionate leader, who shares our company values to join our experienced management team in Norfolk & Suffolk, which sits within our wider East of England management structure. You will lead a team of Employment Coaches as part of the JETS contracts across the Norfolk & Suffolk region. Therefore, a background in Information Advice and Guidance and/or employability is desirable, along with a knowledge of the local partners and labour markets. You will be an assigned lead on contracts linked to reducing unemployment and upskilling adults with the qualifications, confidence and skills needed to successfully progress in to sustainable employment.

You will be organised but adaptable in your approach and will seek and generate new ideas to ensure delivery of the best possible customer journey and to maximise opportunities for success. You will need to be committed; solution focused and be able to be seen as a positive role model. Many of the customers we support present with a variety of barriers to education, employment and training so you will need to be skilled in supporting coaches to identify how to overcome these barriers. You will be a key link for stakeholders and partner agencies and need to demonstrate excellent interpersonal skills that will help you develop and maintain positive, trusting relationships with a view to sustainment and growth of your contracts.

Ideally you will be educated to degree level in a relevant field and we would like you to have a Level 3 Management and/ or Leadership Qualification. We will also welcome applicants without a management qualification who have over 18 months leadership experience as the right person who will make a difference is most important to us and we will support people in training if required. A background in IAG is also highly desirable though not essential, as skills from similar backgrounds (such as education/youth work/social care/counselling) are highly transferable.

If you are passionate to make a difference to peoples’ futures and have an ethos to do the right thing for the people you work with, yourself and the company then we look forward to hearing from you. We believe in unlimited possibilities and hope that you will consider the next step of your career pathway to be a future with Futures.

Who Are We?

Join our team and help us make a difference to people’s lives. At Futures we lead by example. People are at the heart of everything we do and we support people and businesses to develop, grow and be the best they can be. We put people first when it comes to our workforce; a happy and motivated team is vital to us and we’re proud of the fact that most of our people have been with us for many years - so we like to think we're pretty good at taking care of them.

We are an Ofsted rated ‘Outstanding’ social enterprise at the forefront of providing careers, jobs and skills advice, training and apprenticeships to support young people and adults into work and training with reputable employers. We deliver projects and administer funding within local communities and operate the National Careers Service across the East Midlands and Eastern England. We are jointly owned by Nottingham City Council and Nottinghamshire County Council.

What can we offer?

At Futures, our company-wide values underpin who we are and what we do and it is essential that all colleagues share our drive to: 

  • Have passion
  • Do the right thing
  • Make a difference

Having these values means we work in a culture which is open to learning and improvement, leads by example and is passionate about making a difference.

A happy and motivated workforce is critical to our ongoing success. We genuinely care about our colleagues and offer a range of benefits and opportunities to support you in your role, including support for CPD and career development, promoting positive health and well-being at work and encouraging a good work/life balance.

Job Specification Requirements

The successful candidate will:

  • Achieve performance and financial targets on allocated contracts.
  • Line manage employment coaches to ensure teams maximise delivery opportunities and achieve all performance targets.
  • Work in partnership with stakeholders and referral and support organisations
  • Ensure that service delivery meets all quality standards and delivers an excellent customer journey.
  • Identify new opportunities and funding streams to grow the business.
  • Recognise that our people and their growth are our most important asset.
  • Be a positive ambassador for Futures Services.

Futures is supportive of flexible working arrangements wherever possible. If this is something you are interested in we would encourage you to discuss this during the selection process.

Disability Confident

As a Disability Confident employer we undertake to interview disabled people who meet the minimum essential criteria as detailed on the person specification. If you have a disability please make this known in your application.

Safeguarding: Disclosure of Criminal Background

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Disclosure will apply to all posts that fall under the Disclosure and Barring Service (DBS) definition ‘Regulated Activity’. The successful candidate will be required to submit an application to the DBS for Disclosure for Criminal Conviction(s). If the company finds anything in that record which might be considered prejudicial to his/her working within the regulated activity then the appointment may not be confirmed.


Your personal data will be used to process your employment application, successful candidates’ data will be held under the company’s General Data Protection Policy details of which will be made available upon the offer of employment. Unsuccessful candidate’s data will be held for a period of 12 months upon which it will be destroyed. Candidates can request that this be destroyed earlier by contacting recruitment@the-futures-group.com

Job Reference: FUT58

How to apply

Please submit your CV and a supporting statement which matches your skills to our Person Specification which you can find on our Job Description to recruitment@the-futures-group.com

Your supporting statement will be used for shortlisting so please ensure to attach this to your application.

Please also note that the entire recruitment process will be conducted digitally given the current restrictions arising from the COVID-19 situation.

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