Ask Us Assistant Adviser

  • Salary: Grade: 2 with salary starting at £19,138 per annum (pro-rata for part time)
  • Hours: 25 hours per week
  • Closing Date: 1 June 2020 at 11:59 PM
  • Interview Date: 22 June 2020
  • Location: Maid Marian Way, Nottingham

What are we looking for?

We are looking for an Assistant Adviser to work within the Ask Us service. Would you like to be the first point of contact into the Ask Us Service? We are a fast-paced team who aims to get the best outcomes for children and young people with special educational needs and disability? Would you like a role where every day is different and filled with new challenges? We provide high quality, accurate and impartial information, support and advice to parents, carers and young people living in Nottingham City and Nottinghamshire. Candidates will need experience of data entry, telephone support and general administrative duties.

Who Are We?

Join our team and help us make a difference to people’s lives. At Futures we lead by example. People are at the heart of everything we do and we're determined to help the people we work with be the best they can be. We put people first when it comes to our workforce; a happy and motivated team is vital to us and most of our people have been with us for many years - so we like to think we're pretty good at taking care of them. It’s good for you, it's great for us and even better for the people we support.

We support people and businesses to develop, grow and be the best they can be. Rated by Ofsted as Outstanding, all of our services are clear, enterprising and bespoke. We’re leading a change in career support that focuses on the whole person not just the job applicant. There’s more to life than just a career. So our mission is to be at the forefront of careers advice, skills and support that turn ambition into a successful career and fulfilling life. We’re also showing employers a different way of being and doing. We know that success lies in a happy, motivated and skilled workforce, and so we’re on a mission to transform teams and turnover.

What can we offer?
At Futures, our company-wide values: underpin who we are and what we do and it is essential that all colleagues share these.

  • Have passion
  • Do the right thing
  • Make a difference

Having these values means we work in a culture which is open to learning and improvement, leads by example, is passionate about making a difference.

Having a happy and motivated workforce is critical to our ongoing success. We genuinely care about our colleagues and offer a range of benefits and opportunities to support you in your role and grow in confidence. We will: help you develop in your role, support your career growth, promote positive health and well-being at work, and encourage a good work/life balance

Job Specification Requirements
The successful candidate will:

Educated to at least NVQ3 or equivalent standard (BTEC level 3 diploma/certificate, A levels etc)

Computer literate to a high standard, with ability to use a full range of ICT packages, including Word, Excel, databases, the internet and e-mail.

Ability to input client information onto databases.

Able to communicate effectively in writing, on the phone and face to face

Able to organise own workload and cope with a variety of tasks at any one time

Basic factual knowledge of exclusions, admissions and SEND processes.

Ability to integrate effectively within a busy team. A positive, approachable team player with a can do attitude

An understanding of good customer service (internal and external)

  • Effective administrative, organisational and planning skills
  • A positive, approachable team player with a can do attitude

Futures is supportive of job share working arrangements wherever possible. If this is something you are interested in we would encourage you to discuss this during the selection process.

Disability Confident

As a Disability Confident employer we undertake to interview disabled people who meet the minimum essential criteria as detailed on the person specification. If you have a disability please make this known in your application.

Safeguarding: Disclosure of Criminal Background
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Disclosure will apply to all posts that fall under the Disclosure and Barring Service (DBS) definition ‘Regulated Activity’. The successful candidate will be required to submit an application to the DBS for Disclosure for Criminal Conviction(s). If the company finds anything in that record which might be considered prejudicial to his/her working within the regulated activity then the appointment may not be confirmed.

Your personal data will be used to process your employment application, successful candidates’ data will be held under the company’s General Data Protection Policy details of which will be made available upon the offer of employment. Unsuccessful candidate’s data will be held for a period of 12 months upon which it will be destroyed. Candidates can request that this be destroyed earlier by contacting

Happy to Talk Flexible Working!

Job reference: FUT10

How to apply

To apply please submit your CV and a supporting statement which matches your skills to our Person Specification which you can find on our Job Description to

Your supporting statement will be used for shortlisting so please ensure to attach this to your application!

Please also note that the entire recruitment process will be conducted digitally given the current restrictions arising from the COVID-19 situation.

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